PRIVACY POLICY

Help4HospitalityUK – Privacy Policy

Last updated: 2025

Help4HospitalityUK (“we”, “I”, “our”) is committed to protecting your privacy and handling your personal information with transparency, respect, and care.

This policy explains how your data is collected, stored, and used when you contact me, use the website, or engage in therapy.

1. Who I Am

Help4HospitalityUK is run by:
Lance Curran
Integrative Transpersonal Psychotherapist
Registered Member (MBACP)

Email: lance@help4hospitalityuk.com
Location: London, UK

I am registered with the Information Commissioner’s Office (ICO) in compliance with UK GDPR.

2. What Personal Data I Collect

I may collect the following information:

When you contact me through the website:

  • Name

  • Email address

  • Phone number (optional)

  • Brief description of your enquiry

  • Whether you work in hospitality (optional)

When you begin therapy:

  • Full name

  • Email address

  • Contact number

  • Emergency contact

  • Brief medical/mental health history

  • Session notes (kept securely and confidentially)

Automatically collected data on the website:

  • Browser type

  • IP address

  • Cookies

  • Basic analytics (no personalised tracking)

I do not sell, trade, or share your data with third parties.

3. Why I Collect Your Data

Your data is collected for the following lawful purposes:

  • To respond to enquiries

  • To provide therapy safely and appropriately

  • To manage appointments and communication

  • To maintain secure clinical records

  • For legal, ethical, and supervisory responsibilities

  • To improve the website and user experience

4. Legal Basis for Processing

Under UK GDPR, I rely on the following legal bases:

  • Consent (when you make an enquiry)

  • Contract (when you begin therapy)

  • Legitimate interests (for basic analytics and security)

  • Legal obligation (where safeguarding or court disclosure is required)

5. How Your Data Is Stored

  • Digital notes are stored on encrypted, password-protected systems.

  • Paper notes (if used) are kept in a locked cabinet.

  • Emails are stored securely via Google Workspace.

  • Website form submissions are protected through Squarespace’s secure system.

6. How Long I Keep Your Data

  • Clinical notes: kept for 7 years (BACP/UKCP guidance)

  • Enquiry emails: deleted after 3 months if no therapy begins

  • Contact information: deleted when therapy ends unless you request otherwise

7. Your Rights

You have the right to:

  • Access your data

  • Request corrections

  • Request deletion (in most cases)

  • Restrict processing

  • Withdraw consent

  • Complain to the ICO if you believe your rights are violated

To make a data request:
Email lance@help4hospitalityuk.com

8. Sharing of Personal Information

Confidentiality is central to therapy. Your information will not be shared unless:

  • You give explicit consent

  • I am legally required (e.g., court order)

  • There is a serious risk of harm to yourself or others

  • A safeguarding concern arises

  • It is discussed anonymously with a clinical supervisor (standard practice)

9. Website Cookies

Basic cookies are used for:

  • Website functionality

  • Security

  • Analytics (non-personalised)

You can disable cookies in your browser settings.

10. Changes to This Policy

This policy may be updated periodically. Any changes will be posted on this page with an updated revision date.